Refund Policy

Refund Policy

At HARD SUPPLEMENT, your satisfaction is our priority. We stand by the quality of our Ashwagandha supplement and are committed to ensuring you have a positive experience. If for any reason you're not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

  • Time Frame:
    You may request a refund within 30 days of your purchase date. After 30 days, unfortunately, we cannot offer a refund or exchange.

  • Condition of Product:
    To be eligible for a refund, the product must be unopened or in the same condition as when you received it. If the product has been opened or used, please contact our support team to discuss your situation.

2. How to Request a Refund

  • Contact Us:
    To initiate a refund, please contact our Customer Support team via email at support@hardsupplement.com or use our online contact form. Include your order number, details of your purchase, and the reason for your return.

  • Return Authorization:
    Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number along with instructions for returning your item.

3. Refund Process

  • Return Shipping:
    Customers are responsible for return shipping costs unless the refund is a result of our error (e.g., defective or incorrect product).

  • Inspection:
    Once we receive your returned item, our team will inspect it to ensure it meets our refund criteria. We reserve the right to refuse a refund if the product does not meet these standards.

  • Refund Issuance:
    If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original method of payment. Please note that shipping costs are non-refundable.

4. Exchanges

If you wish to exchange your product for the same item due to a defect or damage, please indicate this in your refund request. We will provide you with instructions on how to proceed with an exchange.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or contact your credit card company. If you still do not see your refund, please contact us at support@hardsupplement.com, and we will look into the issue.

6. Contact Information

For any questions regarding this Refund Policy or to initiate a return, please contact our Customer Support team:

At HARD SUPPLEMENT, we value our customers and strive to resolve any issues promptly and fairly. Thank you for choosing us for your wellness journey.